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Talk to the Knack Snacks team

Questions about an order, our snacks or working together? Pick a line below or send us a message and we will get back to you.

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Prefer email? Reach us any time at hello@tryknacksnacks.com

Before you write

Quick answers

How long will my order take?

Orders are usually dispatched within 0–3 business days, and our systems will automatically email you a tracking link as soon as your order ships. Delivery within the UK and USA typically takes a further 1–5 business days after dispatch, depending on your destination and shipping service. If you have a subscription, you can also find all your tracking details in your account page.

Can I change or cancel my order?

Subscribe & Save orders are delivered every 4 weeks by default, and you can change the frequency in your account. You can pause (for up to 3 months), skip or swap your order at any time from day one. You can cancel after your first recurring order. Any changes must be made at least 5 business days before your next order date, which you can view and adjust in your account at any time. Shipping is free on your first Subscribe & Save order; standard shipping applies to recurring orders.

What is your returns policy?

Unopened, sealed products can be returned within 14 days of delivery. As our snacks are food, we handle returns on a case-by-case basis for safety reason

If your order arrives damaged, defective or incorrect, please contact us at hello@tryknacksnacks.com within 14 days of delivery with: your order number; a photo of the outer shipping box including the shipping label; a photo of the product box/bags showing the damage; a close-up of the issue (e.g. melted, crushed, opened); for wrong items, a photo of everything you received; for quality issues, a photo of the best-before date and batch/lot number.

Where do you ship?

We currently ship across the UK and the US, with more markets on the way. Prices and delivery options will update automatically based on your country. Orders to other countries are sent at the customer's own risk and delivery isn't guaranteed. If an international order doesn't arrive, we'll refund the order minus shipping costs.

Interested in stocking Knack Snacks?

We’d love to hear from retailers, cafés, gyms, community partners and other businesses interested in stocking Knack Snacks.

Complete our wholesale application form with your business details. Our team will review your application and, once approved, you’ll receive an email giving you access to our trade portal, where you can order at wholesale prices.

If you represent a larger retailer, supermarket or retail chain, you’re welcome to apply through the same form. We’d also love to discuss your requirements directly. Please contact us directly through our contact page.