Help centre
Got questions?
Everything you need to know about Knack Snacks, from protein to packaging. Still stuck? We are one message away.
Subscribe & Save
Savings, flexibility and how the plan works.
How does Subscribe & Save work?
Can I pause, skip or cancel?
How often will my snacks arrive?
Is Subscribe & Save cheaper than buying once?
Shipping & delivery
Where we ship, how long it takes and what it costs.
Where do you ship?
How long will my order take?
How much is shipping?
Can I track my order?
Our snacks
Ingredients, protein, flavours and allergens.
What are Knack Snacks?
How much protein is in a pack?
Are they suitable for vegetarians?
What flavours do you make?
Do they contain allergens?
Is this safe for kids or dogs?
Orders & payment
Changing an order, payment options and codes.
Can I change or cancel my order?
What payment methods do you accept?
Do you take discount codes?
Where can I buy Knack Snacks?
Storage & shelf life
Keeping your snacks at their best.
How should I store my snacks?
How long do they last?
Returns & refunds
If something is not right with your order.
What is your returns policy?
My order arrived damaged or wrong. What should I do?
When will I get my refund?
Your account
Managing your details, orders and subscription.
Do I need an account to order?
How do I manage my subscription?
How do I update my address or payment details?
Ask us anything!
Wholesale & stockists
Stocking Knack or working with us.
Can I stock Knack in my store?
Do you offer bulk or office orders?
How do I talk to you about partnerships?
Interested in stocking Knack Snacks?
Still here to help
Still need help?
Cannot find your answer? Our team replies within one business day.