Help centre

Got questions?

Everything you need to know about Knack Snacks, from protein to packaging. Still stuck? We are one message away.

Subscribe & Save

Savings, flexibility and how the plan works.

How does Subscribe & Save work?

We send your chosen packs on repeat at the frequency you pick. You save on every order and shipping is always free. Manage it all from your account.

Can I pause, skip or cancel?

Yes, anytime! Pause when you're stocked up, skip a delivery, or cancel straight from your account. Just a couple of taps, no phone calls, no hoops.

How often will my snacks arrive?

Subscriptions renew every 4 weeks by default, but you can change the frequency anytime from your account.

Is Subscribe & Save cheaper than buying once?

Yes! Subscribers pay less per box than one-time orders and get free shipping every time and the bigger the pack, the more you save.

Shipping & delivery

Where we ship, how long it takes and what it costs.

Where do you ship?

We currently ship across the UK and the US, with more markets on the way. Prices and delivery options will update automatically based on your country.

How long will my order take?

Orders are usually on their way within 1–2 business days, and we'll email you a tracking link as soon as yours ships. If you have a subscription, you can also find all your tracking details in your account page.

How much is shipping?

Subscriptions always ship free! For one-time orders, shipping costs will show at checkout and you may qualify for free shipping once you hit the spend threshold for your country.

Can I track my order?

Yes! As soon as your order heads out the door, we'll send you a tracking link straight to your inbox. If you have a subscription, you can also find all your tracking details in your account page.

Our snacks

Ingredients, protein, flavours and allergens.

What are Knack Snacks?

Crunchy, high-protein, chocolate balls made with simple ingredients. All the taste you want, without the guilt.

Knack Snacks was born from a question:

Q: "Why choose between delicious or nutritious, when you can have both?!"

A: Now you don't have to!!

So we're bridging the gap between healthy snacking and the nostalgic sweets we grew up with. By prioritising flavour, clean ingredients, and balanced nutrition, we challenge the status quo that snacks can’t be healthy, satiating, and taste delicious at the same time.

All while working to have a positive impact on the environment by sourcing sustainable ingredients and creating zero food waste in the manufacturing of our products.

How much protein is in a pack?

Every pack delivers between 12g and 14g of protein, depending on the flavour. The full nutrition breakdown is on each product page.

Are they suitable for vegetarians?

Yes, all our snacks are vegetarian. Check the ingredients on each product page, as recipes vary by flavour.

What flavours do you make?

Right now you can choose from Dark Chocolate, Milk Chocolate, and Birthday Cake with new flavours always in the works.

Do they contain allergens?

Yes, our crunchy protein balls contain milk and soya. Full allergen and ingredients information is also listed on every product page, so if you have a specific allergy, check there first or get in touch at hello@tryknacksnacks.com and we're happy to help.

Is this safe for kids or dogs?

Is this Kid safe?

Yes, they actually love Knack Snacks and it's a great way to sneak in some protein! 

Is it Dog safe?

No. We love dogs and kindly ask you do not feed our chocolate snacks to your dog, chocolate is bad for them!

Orders & payment

Changing an order, payment options and codes.

Can I change or cancel my order?

If your order has not shipped yet, get in touch quickly and we will do our best. Once it is on its way, use our returns process instead.

What payment methods do you accept?

We accept all major cards and the usual fast checkout options. Any buy-now-pay-later options show at checkout for your country.

Do you take discount codes?

Yes! Enter your code at checkout and it'll apply before payment, one code per order.

Having trouble with a code? Send us an email at hello@tryknacksnacks.com with the discount code and a screenshot of the error, and we'll get it sorted.

Where can I buy Knack Snacks?

Right here on our website, and now on Amazon USA and Amazon UK too!

We're on a mission to bring Knack Snacks closer to you, so if there's a store near you that you'd love to see us in, just drop us an email at hello@tryknacksnacks.com with the shop's details, and we'll work our magic.

Your suggestion could be the next big step in our journey, so let's team up to spread the joy of Knack Snacks in your neighbourhood!

Storage & shelf life

Keeping your snacks at their best.

How should I store my snacks?

Keep them somewhere cool and dry, out of direct sunlight. No fridge needed.

How long do they last?

Enjoy them before the best-before date printed on the pack. They rarely last that long anyway.

Returns & refunds

If something is not right with your order.

What is your returns policy?

If something's not right with your order, get in touch with us at hello@tryknacksnacks.com within 30 days and we'll make it right. As our snacks are food, we handle returns on a case-by-case basis for safety reasons.

My order arrived damaged or wrong. What should I do?

We're sorry about that! Send a photo along with your order number to hello@tryknacksnacks.com, and we'll sort a replacement or refund.

When will I get my refund?

Once a refund is approved it goes back to your original payment method, usually within a few business days depending on your bank.

Your account

Managing your details, orders and subscription.

Do I need an account to order?

No, you can check out as a guest. An account just makes it easier to track orders and manage a subscription.

How do I manage my subscription?

Log in to your account to change packs, swap flavours, move your delivery date, or pause and cancel, all in one place.

How do I update my address or payment details?

You can update these anytime from your account, just make sure it's done before your next order is processed, so your snacks make it to the right place.

Ask us anything!

We really mean it, no question is too small! 

So if you have a question that's not listed above please feel free to reach out to us on helo@tryknacksnacks.com and we'll get back to you!

Wholesale & stockists

Stocking Knack or working with us.

Can I stock Knack in my store?

We would love that. Tell us about your store on our wholesale page and our team will be in touch.

Do you offer bulk or office orders?

Yes! Bulk orders can be placed directly on the website.

For offices, we're even better, tired of the vending machine and day-old donuts? We now offer corporate discounts of up to 25% off, with a super simple sign-up and ordering process, so your team can get delicious, nutritious snacks whenever they need them most.

Just send us an email titled CORPORATE to sales@tryknacksnacks.com to get started.

Must be a VAT-registered business.

How do I talk to you about partnerships?

Use our contact form and choose Press or partnerships, or email us directly. We read every message.

Interested in stocking Knack Snacks?

If you're a smaller Retailer, Cafe or Gym you can apply for a direct wholesale account by simply emailing Sales@tryknacksnacks.com with your information and our sales team will then review and get back to you shortly. We kept it sweet & simple (like our product!) so once you’re approved as a seller you can easily order directly through our website at the Stockists price!

We have also partnered with Faire.com to offer free returns and net 60 terms. You'll get £100 off your first order plus free shipping for an entire year! Apply Here

Have something more custom in mind? Alternatively, you can email us at Sales@tryknacksnacks.com with the subject line STOCKIST and we'll get back to you!

Still here to help

Still need help?

Cannot find your answer? Our team replies within one business day.