Shipping Policy

Where We Ship

We currently ship and fulfil orders within the United Kingdom and the USA.

If your order is for delivery to another country, please be aware that we cannot guarantee delivery. If your order does not arrive, we will refund the cost of the products, excluding shipping costs, unless applicable law requires otherwise.

Order Processing and Dispatch

Orders are usually dispatched within 0–3 business days of confirmation. This is our processing time, rather than the time it takes for your parcel to arrive.

Business days are Monday to Friday, excluding public holidays at the fulfilment location.

Once your order has been dispatched, you will receive tracking details where available.

Delivery Times

Delivery within the United Kingdom and the USA typically takes 1–5 business days after dispatch, depending on your destination and the shipping service selected. This is in addition to the order processing time above.

Orders to other countries may take longer.

Delivery estimates are not guaranteed unless expressly stated otherwise. If your order is delayed or has not arrived within the estimated timeframe, please contact our team so we can help.

Shipping Charges

Shipping charges and any applicable free-shipping offers are shown at checkout before you complete your purchase.

One-time orders may qualify for free shipping when they meet the minimum spend for the delivery destination.

Shipping is free on your first Subscribe & Save order. Standard shipping charges apply to recurring orders unless another free-shipping offer applies.

Shipping Addresses and Order Changes

Orders are shipped to the address provided at checkout. Please check that your address is complete and correct before placing your order.

If you notice an error, contact our team through our Contact Us form as soon as possible and include:

• Your order number.

• The correct shipping address or details of the change required.

We will do our best to help, but we cannot guarantee that an address can be changed once processing has begun. We will confirm whether we have been able to make the requested change.

For future Subscribe & Save deliveries, update your address in your subscription account at least 5 business days before your next order date.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information and contact our team through our Contact Us form.

Please include:

• Your order number.

• A brief explanation of the issue.

• Any relevant tracking information.

If tracking shows your order as delivered but you cannot locate it, please check any designated safe place and with other members of your household or neighbours before contacting us.

We will investigate with the fulfilment provider or carrier and confirm the next steps.

Heat-Sensitive Products

Our chocolate snacks are meltable and sensitive to heat. Where possible, arrange for your parcel to be received promptly and brought indoors rather than left in direct sunlight or a warm location.

Once received, store your snacks in a cool, dry place away from direct sunlight and heat.

If your products arrive melted or damaged, please contact us through our Contact Us form and follow the guidance in our Return and Refund Policy.

Returns, Refunds and Product Issues

For returns, refunds, damaged or incorrect products, and quality or food-safety concerns, please see our Return and Refund Policy.

Statutory Rights

Nothing in this policy limits your statutory rights, including any rights relating to delivery, cancellation or refunds.

Contact Us

For shipping questions or help with a delivery, please use our Contact Us form. Include your order number and a brief explanation of your enquiry so our team can help.

Knack Snacks Ltd
102-108 Clerkenwell Rd
London EC1M 5SA, UK

 

 

Last updated: 29 October 2026